In or Out?
By Chris Ihrig
Cooperative teams fuel success. Cooperation requires trust. How do we build trust? Researchers who study the human brain tell us our brain categorizes everyone as either a member of our in-group which translates to like us, or as not part of our in-group which translates to other. The controlling factor in whether we lean toward trust or lean toward suspicion is whether the person belongs to our in-group. Our response to everyone differs because of the in or out judgment made deep in the primitive part of our brain.
Our behavior toward members of our in-group is naturally nicer and more cooperative than it is toward people who aren’t part of our in-group. Unconscious biases toward individuals judged as other effect our thoughts, words, and actions. Biases diminish team cohesion. We are automatically more cooperative with members of our in-group.
The in or out judgment is automatic. It’s going to happen. How do you build a cohesive team when some members of the group perceive some or all of their co-workers as other?
Every individual uniquely defines their in-group. In-groups can be defined narrowly or broadly. For some people, only their immediate family is their in-group. Other people define their in-group based on shared values, culture, interests, gender, race, or nationality. One person might define everyone who attends their church as a member of their in-group while another defines everyone who worships from the same book as a member of their in-group.
The key to overcoming the unconscious biases that arise when a co-worker is defined as an outsider is to change the way each member of the team defines their in-group. It’s easier than it sounds because there are selfish reasons to define teammates as members of one’s in-group.
When your brain judges someone as other, their proximity to you is stressful. Your mind and body are alert for signs of danger. Re-defining teammates as members of your in-group gives the primitive part of your brain permission to relax instead of being constantly on guard. When you’re less stressed, your mind works better. You’ll solve problems faster and you’ll have more fun.
Team building exercises help a team develop cohesion. Defining teammates as members of your in-group makes team-building easier. As long as some team members are defined as other, part of the brain will hold back from forming strong bonds.
The part of our brain that makes the judgment about whether someone belongs in our in-group uses our personal definition of our in-group to make the decision. The way we define our in-group is determined by the thoughts we think. When we consciously affirm that we are safe with our teammates, our mind will begin perceiving them as part of our in-group. When we do, everyone wins.
Chris leads a dynamic team of passionate change agents who are dedicated to partnering with organizational executives to create cultures that inspire, engage and ignite the best in people. Our work is dedicated to harnessing the power of culture to equip leaders, build amazing teams and align operation practices to delighting the customer and drive breakthrough results.