Customer Value and the Missing Link
Chris Ihrig2020-01-03T16:41:52+00:00The terms responsibility and accountability are often used interchangeably. While these two words are strongly related, they have distinctly separate meanings in a Fired-Up Culture and significant impact on customer value. Responsibilities are the tasks, duties, jobs and activities that belong to an individual or group. Accountabilities are the results that an individual or group...