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customer value

When Performance Standards Drive Away Customers

2020-05-28T00:54:53+00:00

Today’s customers want things their way. And with so many options for them – and competition for companies – why shouldn’t they get exactly what they want? The trick is to deliver the right product or service at the right time. But how do we achieve this? One option is to implement performance standards. These…

When Performance Standards Drive Away Customers2020-05-28T00:54:53+00:00

Creating Raving Fans Through Unforgettable Customer Experiences

2020-05-28T00:50:21+00:00

I hate to admit it, but I have been known to duck in to a fast food restaurant drive-thru line from time to time. Of course, there is that moment as I sit in line, figuratively and literally stuck between two cars, where I am forced to reconsider my decision for fast food with no...

Creating Raving Fans Through Unforgettable Customer Experiences2020-05-28T00:50:21+00:00

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