9 Beliefs of Great Leaders


“Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others.” — Jack Welch At one time, WeWork was one of the fastest rising startups in the country. Its creation of shared work spaces seemed like the perfect fit for an increasingly digital workforce [...]

9 Beliefs of Great Leaders2021-02-12T18:58:49+00:00

Customer Value and the Missing Link


The terms responsibility and accountability are often used interchangeably. While these two words are strongly related, they have distinctly separate meanings in a Fired-Up Culture and significant impact on customer value. Responsibilities are the tasks, duties, jobs and activities that belong to an individual or group. Accountabilities are the results that an individual or group...

Customer Value and the Missing Link2020-01-03T16:41:52+00:00

When Performance Standards Drive Away Customers


Today’s customers want things their way. And with so many options for them – and competition for companies – why shouldn’t they get exactly what they want? The trick is to deliver the right product or service at the right time. But how do we achieve this? One option is to implement performance standards. These…

When Performance Standards Drive Away Customers2020-05-28T00:54:53+00:00

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